Returns & Refunds Policy
TEMIX INDIA PRIVATE LIMITED
At TEMIX INDIA PRIVATE LIMITED, we are committed to delivering quality products. Please read our Returns & Refunds Policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
Product received is damaged during transit
Product has a manufacturing defect
Wrong product delivered
The return request must be raised within 7 days from the date of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
Customized or printed products
Bulk/wholesale orders (unless manufacturing defect is confirmed)
Products damaged due to misuse or improper handling
Clearance or special offer items
3. Return Process
To initiate a return:
Contact our support team with:
Invoice/Order Number
Clear photos or video of the product showing the issue
Our team will review the request within 2–3 working days.
If approved, return instructions will be shared.
Products must be unused and returned in original packaging.
4. Refund Policy
Once the returned product is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed within 7–10 working days.
Refunds will be issued via:
Original payment method, or
Bank transfer, or
Credit note (for wholesale customers), as applicable.
5. Replacement Policy
In case of approved defects or damage, we may offer:
Replacement of the same product (subject to stock availability), or
Refund/Credit Note
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to company error or verified defect.
Return shipping responsibility will be informed at the time of approval.
7. Contact Information
For returns and refund requests:
📞 Phone: +91 8700610550
📧 Email: info@temixindia.com